Business Process Management
Achieve operational excellence
Business and Business Model Transformation often require rethinking and re-engineering how organizations provide value through products and services designed to meet or exceed customer expectations. That “moment of truth”, in which a unit of value is exchanged, is the primary focus of well-designed end-to-end processes. Often individual parts of the end-to-end process can create quality and service defects, which may require performing root-cause analysis. At other times, the competitive nature of the industry may require the organization to reexamine the end-to-end process in its entirety. Our Operational Excellence Service produces value by employing industry best practices in business process management and optimization.
We Offer:
Defined process models and process ownership
Effectiveness based on voice of the customer, employee and process
End-to-end process assessments
DMAIC (Define, Measure, Analyze, Improve & Control) project execution for root cause analysis and improvement
Effective organizational change management
We Deliver:
Culture of continuous improvement-based on a well established framework
Lower level accountability and responsibility for quality and results
More informed improvement decisions based on data
Root-cause improvement versus a focus on symptoms
Measureable bottom-line results
