Service Levels

Routine Support and Strategic Advisory 

Enable Endless Innovation

Catapult’s service level management model provides two levels of subscription solutions running across a scalable and secure cloud. Catapult helps you identify your key business goals to choose the level of service that fits your business model. Our team of best-in-breed technology subject matter experts devise a digital strategy that will help you keep up with business and market changes.  



Includes routine support and proactive environment management across the Microsoft ecosystem.

Flex: Sustaining Applications & Microsoft Technology

Routine support and proactive environment management across the Microsoft ecosystem  

  • Management of requests and priorities to resolve issues  
  • Environment health checks and insights
  • On-demand access to technical expertise across Microsoft platform

Learn more about Flex Services



Standard Level plus ongoing coaching for a programmatic, roadmap-driven delivery of new and improved capabilities.

Strategic Improvement Programs

Programmatic, roadmap-driven delivery of new and improved capabilities. Management Services are contracted based on a mix of a fixed monthly fee and a committed monthly amount of technical execution hours. 

  • Assess your environment, develop baseline, create personalized roadmap  
  • Ongoing coaching led by dedicated customer experience person and SMEs 
  • Implementation of technical architecture, software, processes and policies 
  • Includes IP (Catapult and/or 3rd party) to extend Microsoft platforms 
  • Workshops & education to keep up with evolving Microsoft platforms & needs 
  • Includes Flex program hours


Catapult targets specific workloads and provides proven programmatic, roadmap-driven delivery of new and improved capabilities in that area

Catapult Strategic Improvement Packages

Our strategic improvement programs deliver improvement roadmaps and tactics to optimize your environment and keep keep you updated month after month.

  • Agile Applications
  • Azure Management Services
  • Agile Analytics
  • Fuse: Digital Workplace Improvement Program
  • Spyglass: Security & Compliance Improvement Program
  • Dynamics Improvement Program

Looking to find which service level management works best for you?

Fill out the form and a support expert will contact you as soon as possible.

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