Catapult’s service level management model provides two levels of subscription solutions running across a scalable and secure cloud. Catapult helps you identify your key business goals to choose the level of service that fits your business model. Our team of best-in-breed technology subject matter experts devise a digital strategy that will help you keep up with business and market changes.
Includes routine support and proactive environment management across the Microsoft ecosystem.
Flex: Sustaining Applications & Microsoft Technology
Routine support and proactive environment management across the Microsoft ecosystem
Management of requests and priorities to resolve issues
Environment health checks and insights
On-demand access to technical expertise across Microsoft platform
Standard Level plus ongoing coaching for a programmatic, roadmap-driven delivery of new and improved capabilities.
Strategic Improvement Programs
Programmatic, roadmap-driven delivery of new and improved capabilities. Management Services are contracted based on a mix of a fixed monthly fee and a committed monthly amount of technical execution hours.
Assess your environment, develop baseline, create personalized roadmap
Ongoing coaching led by dedicated customer experience person and SMEs
Implementation of technical architecture, software, processes and policies
Includes IP (Catapult and/or 3rd party) to extend Microsoft platforms
Workshops & education to keep up with evolving Microsoft platforms & needs
Includes Flex program hours
Catapult targets specific workloads and provides proven programmatic, roadmap-driven delivery of new and improved capabilities in that area
Catapult Strategic Improvement Packages
Our strategic improvement programs deliver improvement roadmaps and tactics to optimize your environment and keep keep you updated month after month.
Azure Management Services
Fuse: Digital Workplace Improvement Program
Spyglass: Security & Compliance Improvement Program
Dynamics Improvement Program
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