Improving Professional Services Technology Solutions Across the Indutry.
Today, technology is helping to more efficiently manage processes and standards that often delay customer service and impede innovation—from increasing competition and high staff turnover to siloed information systems. Catapult offers a full suite of professional services technology solutions across the industry to help maximize IT investments, meet business goals, and support the pace of change. Learn how Catapult’s cloud, collaboration, IT security and compliance, automation, and other offerings specifically target the modern challenges in Professional Services.
Capabilities to Help You Deliver Better Experiences and Insights for Your Business and Your Clients
Catapult is a modern digital solutions and services firm that uses technology to solve business problems, delivering exceptional value. Specializing in digital transformation and cloud-based technologies, we imagine, build, and sustain IT-enabled business solutions that people love to use.
“Fuse impacted our business by allowing us to have a quick performing site that allows users to find what they need quickly and accurately. Users are able to search not only on Fuse but on other sites that we utilize within the organization. It was a very quick implementation, very efficient team, great resources to deal with and a very pleasant experience.”
Business Problems we can help you solve
Improve Knowledge Management
Enable collaboration between different locations to share best practices, programs, and customer service stories. Improve knowledge-sharing and messaging between non-traditional knowledge workers and create a culture of collaboration.
Dealing with High Turnover in IT
Spend more time on mission-critical, strategic initiatives when you automate the staff provisioning and deprovisioning processes from multiple systems. Manage high turnover rates by cutting the time spent on these processes into a fraction of its current rate.
Protect Customer PII
Protect customer information from data breaches and cybercrime by ensuring security measures are in place. Provide quality service by protecting your customers’ personally identifiable information and ensuring compliance.
Reduce Operational Costs
Reduce data management and storage costs as well as application development expenses. Cut costs and time stemming from under-utilized services and time-consuming processes and improve the overall customer experience.
Increase Customer Satisfaction
Create engagement solutions that focus on customer service. Provide keyless room entry and easy in-app booking abilities to customers while enabling easy access to their records and information. Increase revenues from loyalty.
Analyze customers’ digital footprints to gain insights on customer preferences and opinions. Optimize staffing to connect clients with customer service representatives and fulfill the most pertinent needs. Provide differentiated experiences through pattern prediction from available data.
Enable an Enhanced Digital Experience
Provide a seamless, personalized experience for your customers on-premise and online. Increase innovation in delivering end-to-end experiences and move from mere customer satisfaction to customer delight, throughout the search, booking, and review processes.
Innovate with IoT
Use IoT to facilitate check-in and check-out processes and enable customer service representatives to work remotely, allowing them to spend more time working collaboratively and solving problems. Decrease customer wait time and increase customer satisfaction.
Work Collaboratively to Improve Services
Gather information about service utilization, create incentive programs, and work collaboratively to improve current services and develop new ones. Support intelligent, multi-channel decisions with an enterprise-wide view.
Update Your Infrastructure
Use cloud-based technology to allow easier and more flexible integration, leading to a more complete guest and operational data. Trade outdated systems and improve scalability and flexibility with a modern infrastructure. Improve technology utilization by maintaining employee training records and offering timely refreshers.
Some of Our Favorite Clients
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