One of the best things about working at Catapult Systems is the unbelievable depth of technical knowledge our consultants have and that any of us can tap into at any time. We are fortunate that Catapult has instilled a culture of "always be willing to help out at any time."
One of the ways the SharePoint team has historically been able to do this is our IW (SharePoint) Team List Serv. Any time any of us needs something from the team (for example, a web part that’s already written, a sample sales deck, or help troubleshooting the ever-so-popular "unexpected error") we simply just have to send an email out to the group and wait for a response from one of the many SharePoint experts we have working for us throughout the country.
However, this approach is not without its limitations:
- The sheer volume of messages back and forth makes it difficult to keep up with. Good luck if you ever are at an all-day training or go on vacation. You may have a few hundred emails to get through (a.k.a. bulk delete) when you get back.
- Our team consists of SharePoint back-end developers, front-end developers, architects, administrators, business analysts, project managers, and pre-sales engineers. Many of the questions are so specific that you are lucky if a third of them are relevant to what you do on a day-to-day basis
- Message lifespan is pretty fleeting. Unless a particular problem is relevant to you right at that same moment, you may not remember the solution later on.
Because of this (as well as a desire to eat our own dog food) the Catapult SharePoint team is going to be quitting e-mail cold turkey and moving exclusively to Yammer.
Now, truth be told, there are some in the team that are pretty excited for the transition, but there are many that are understandably frustrated with the decision to kill something off that had been working so well. The WIIFM (What’s In It For Me) we have communicated out to the team are as follows:
- No more email blasts! No longer will you be automatically cc’d on a 20 message-long email chain that has nothing to do with you.
- The ability to search, hashtag, and like posts in order to filter, process, and search for the content you are looking for.
- We are also going to be having a monthly reward in June, July, and August for the most "liked" post or reply
Lastly, since Yammer does provide the option to interact exclusively through email if you wish, we included instructions for that as well, for those who wanted to continue using it the way they’ve been doing it all along.
I will continue to provide updates on this process throughout the summer. Please be sure to continue to check back!