Everyone has their own version of the 80-20 rule. It’s a common rule of thumb in business that assumes 80 percent of outcomes can be attributed to 20 percent of the causes. Well-known examples assert that 80 percent of your profits come from 20 percent of your customers, 80 percent of your sales are made by 20 percent of your salespeople, and that 80 percent of your support calls come from 20 percent of your users.
Read more on my Business Journal Column.