Employee Empowerment and Customer Service

The actions of a flight attendant on a recent flight got me thinking about the importance of employee empowerment in delivering great customer service. This is true of flight attendants, Software Quality Assurance specialists, or any other role. The Incident A woman on my plane received a can of soda. She left it unopened on…

App-V: Why it should be the most important tool in your virtualization tool belt

Read the entire post here. As discussed in previous posts, Microsoft’s Desktop Virtualization allows flexibility to deliver, test and manage the user settings, applications and your operating system, Windows 7, more easily. Today I’d like to further explore Application Virtualization, which is a key component to a complete desktop virtualization strategy. More specifically, I’ll review…

Getting Started with Microsoft Robotics Studio – Installing and Connecting VPL Studio to your Mindstorm Bluetooth

Installation You must have Visual Studio 2008 with Service Pack 1 installed OR the latest version of Visual C# Express which is available for download for free here. Note: I am running Microsoft Visual Studio 2010 Premium. Download and install the Microsoft Robotics Developer Studio 2008 R3, available here. You need a Bluetooth module installed…

Embedded Quality – Data Warehouse

A friend sent me an article about tools for testing a data warehouse. The article supports the concept of Embedded Quality. You can read the full article here. My favorite quote is, "In DW, as in every other IT discipline, testing — early and often — is of paramount importance. For a variety of reasons,…

Using a TCP Port monitor to monitor a File Server? (#SCOM)

While mapping out a distributed application a dependency upon specific file share on a file server was identified as a critical piece of the design. I was aware of two options for this:   1) Using the community “File System Management Pack” available on System Center Central at: http://www.systemcentercentral.com/PackCatalog/PackCatalogDetails/tabid/145/IndexID/13064/Default.aspx. In this case it was a…