Microsoft is looking for volunteers to participate in a Password Reset Beta program. They are looking for Office 365 administrators from small, medium and large companies to participate. This Password Reset program is aimed at enabling Office 365 admins to be able to self-reset the password for the admin accounts. Current this requires a call to Microsoft to accomplish. For more info on the Beta and to sign-up visit here: http://community.office365.com/en-us/b/office_365_technical_blog/archive/2011/08/26/password-reset-beta.aspx