Catapult Systems Launches Interactive Agency with Acquisition of The Ad Ranch

New Division Fuses Award-Winning Technology Expertise with Top Creative Talent Update: Slingrock, an interactive branding, design and marketing agency, has dissolved.  AUSTIN, Texas – January 13, 2011 – Award-winning Microsoft IT consulting firm Catapult Systems today announced it has acquired The Ad Ranch, an Austin-based advertising and interactive company, and has launched Slingrock, a new…

Employee Empowerment and Customer Service

The actions of a flight attendant on a recent flight got me thinking about the importance of employee empowerment in delivering great customer service. This is true of flight attendants, Software Quality Assurance specialists, or any other role. The Incident A woman on my plane received a can of soda. She left it unopened on…