Customer Relationship Management
Microsoft Dynamics CRM is a customer relationship management (CRM) solution that provides the tools and capabilities you need needed to create and easily maintain a clear picture of customers, from first contact through to purchase and post-sales.
With modules for sales, marketing and customer service, Dynamics delivers a fast, flexible and affordable solution that drives consistent, measurable improvements in every business process, enabling closer relationships with customers and helping to achieve new levels of profitability.
Count on Catapult Systems to help you and your organization drive maximum value from your Dynamics implementation, ensuring better and more cost-effective customer lifecycle management.
Because it partners with Outlook, Microsoft CRM delivers lower training costs, broader user adoption, less application-switching, higher productivity and a fast ROI.
Microsoft Dynamics CRM offers:
Tight integration with Office
Quick and easy access to your data through context-sensitive information for populating forms
Customized workspaces that allow users to create, save and reuse favorite views of customer data
Service Calendar that allows service schedulers and dispatchers to schedule activities
Powerful reporting and analysis tools that ease identification of opportunities and problems
Mobile support that enables access to customer data from portable devices
Microsoft CRM adapts easily to your existing business workflow and processes, including capabilities such as:
A marketing automation module makes it easy to build lists, create targeted campaigns, track progress and follow up.
Quick Campaign wizard enables email blasts and response tracking.
Service scheduling enables you to centrally manage all aspects of a service request
Customization by adding custom objects and activities, designing custom views and building business logic into the CRM.
Flexible reporting that leverages Excel for analysis or SharePoint for updating executive dashboards or collaborating on customer-related documents.
Microsoft CRM offers a rapid, low-cost deployment; low support costs; and easy scalability. IT-friendly features include:
Customizable forms, data fields and information relationships.
Fast data searches across large volumes of customer data.
Simple and fast connectivity to external data sources.
Advanced management and notification tools are centralized to and give IT the right information.
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To purchase Dynamics, contact your Microsoft reseller, or visit www.microsoft.com.