Meet Your Customer Success Team

We own your success.

Your dedicated Customer Success Manager (a.k.a. CSM) is your organization’s champion for success.

Launching an employee portal is one thing. But keeping your workforce engaged and active once it’s up and running can be even more challenging. Especially when you’re unsure of what’s working, or what changes need to be made.

That’s where your dedicated CSM steps in.

Coached by your Fuse Customer Success Manager

Ongoing coaching that ensures your employees are making the most of Fuse and tools within your Office365 environment—ultimately supporting your efforts to drive productivity. With Fuse you receive regularly scheduled meetings, whether they are weekly, biweekly…it’s up to you.

Your CSM determines what’s working, or what’s not. Looking at weekly analysis of usage, we identify relevant patterns. Your CSM drills down into user insights, behavior, and what parts of the site users are accessing most—ultimately allowing you to improve usage and track employee engagement.

Harnessing over two decades of experience building employee portals, your CSM provides you with a wealth of tools and best practices to get you started on the right track—we continue to use these best practices along the way, be it day 3, day 30 or even day 365.

Your dedicated Customer Success Manager (a.k.a. CSM) is your organization’s champion for success.

With Fuse, you receive ongoing, dedicated success coaching as well as support and development across the Microsoft stack. Our CSMs work as an extension of your team. Whether day 3 or day 365, they make sure you get the most from your intranet portal.

Post-launch of your intranet—what does a CSM actually provide you with?

Coached by your Fuse Customer Success Manager

Ongoing coaching that ensures your employees are making the most of Fuse and tools within your Office365 environment—ultimately supporting your efforts to drive productivity. With Fuse you receive regularly scheduled meetings, whether they are weekly, biweekly…it’s up to you.

Your CSM determines what’s working, or what’s not. Looking at weekly analysis of usage, we identify relevant patterns. Your CSM drills down into user insights, behavior, and what parts of the site users are accessing most—ultimately allowing you to improve usage and track employee engagement.

Harnessing over two decades of experience building employee portals, your CSM provides you with a wealth of tools and best practices to get you started on the right track—we continue to use these best practices along the way, be it day 3, day 30 or even day 365.

Fuse Provides Value Beyond a Platform

With service that surpasses ordinary support.

We take service one step further by supporting your entire Office365 environment. Plus, you get an all-access pass to our entire team of Microsoft and business consulting experts.

Not only does Catapult’s team of CSMs (ahem…rockstars) help to maintain your site, they work to drive employee adoption and usage.

Say hello to your team of rockstars.

“I work to form relationships with my customers and to understand the nuances around their businesses, but as an outside asset, I enjoy helping people overcome systemic roadblocks from a fresh, unbiased angle.”

Austin Prather

“Customer success is about more than delivering service and support. I love my job because I get to develop solid partnerships, and then leverage that relationship to ensure our customers are receiving a return on their investment.”

Angela Franz

“As my clients fulfill their own set of job duties, they don’t necessarily have time to troubleshoot and maintain strategic awareness around their intranet. That’s where I feel privileged to help keep customers on track to meet their goals.”

Tiffany Parkes

“To put it simply — if your employees aren’t using Fuse, that’s on us. Guaranteed.”

“One of the great things about Catapult is that they haven’t just walked away. Fuse is looking to improve what’s in place…We rely on our CSM to get more out of Fuse.”

Matthew Watkin Operations Manager, IT | Abila

When Abila wanted to centralize information for employees, they reached out to Catapult to help them unify their gaps. With Fuse, we helped them leverage their existing Office365 license, support a quick and easy implementation, and manage their employee portal moving forward with a their own dedicated Customer Success Manager.

Abila asymmetrical

“One of the great things about Catapult is that they haven’t just walked away. Fuse is looking to improve what’s in place…We rely on our CSM to get more out of Fuse.”

Matthew Watkin Operations Manager, IT | Abila

When Abila wanted to centralize information for employees, they reached out to Catapult to help them unify their gaps. With Fuse, we helped them leverage their existing Office365 license, support a quick and easy implementation, and manage their employee portal moving forward with a their own dedicated Customer Success Manager.

A Few of Our Customers
Weststar logo white
Our client Boulder Community Health
Our client Thermon
Our client SATO
Our client Leprino
Our Client Montgomery County
Our client Laramar
A Few of Our Customers
Weststar logo white
Our client Boulder Community Health
Our client Leprino
Our client Thermon
Our client SATO
Our Client Montgomery County
Our client Laramar

Dig Deeper

Can you measure engagement? find out how with our Fuse solution sheet
Merrick & Co adopt Fuse- watch their story
Watch the Fuse Case Study: Abila Unites Forces with Fuse
Digital Transformation Solutions
Intranet solution
Intranet solution