Meet Your Customer Success Team

We Support.  You Shine.

Your dedicated Customer Success Manager (a.k.a. CSM) is your organization’s champion for success.

With Fuse, you receive ongoing, dedicated success coaching as well as support and development across the Microsoft stack. Our CSMs work as an extension of your team. Whether day 3 or day 365, they make sure you get the most from your intranet portal.

Post-launch of your intranet—what does a CSM actually provide you with?

Ongoing coaching to ensure usage of all productivity tools (schedule them weekly or biweekly…it’s up to you).

Weekly analysis of usage—Drill down into user insights, behavior, and what parts of the site users are accessing most. Plus, track employee engagement levels.

Opportunities and best practices to drive user adoption and engagement among employees.

Not only does Catapult’s team of CSMs (ahem…rockstars) help to maintain your site, they work to drive employee adoption and usage.

Your dedicated Customer Success Manager (a.k.a. CSM) is your organization’s champion for success.

With Fuse, you receive ongoing, dedicated success coaching as well as support and development across the Microsoft stack. Our CSMs work as an extension of your team. Whether day 3 or day 365, they make sure you get the most from your intranet portal.

Post-launch of your intranet—what does a CSM actually provide you with?

Ongoing coaching to ensure usage of all productivity tools (schedule them weekly or biweekly…it’s up to you).

Weekly analysis of usage—Drill down into user insights, behavior, and what parts of the site users are accessing most. Plus, track employee engagement levels.

Opportunities and best practices to drive user adoption and engagement among employees.

Not only does Catapult’s team of CSMs (ahem…rockstars) help to maintain your site, they work to drive employee adoption and usage.

Say hello to your team of rockstars.

“I work to form relationships with my customers and to understand the nuances around their businesses, but as an outside asset, I enjoy helping people overcome systemic roadblocks from a fresh, unbiased angle.”

Austin Prather

“Customer success is about more than delivering service and support. I love my job because I get to develop solid partnerships, and then leverage that relationship to ensure our customers are receiving a return on their investment.”

Angela Franz

“As my clients fulfill their own set of job duties, they don’t necessarily have time to troubleshoot and maintain strategic awareness around their intranet. That’s where I feel privileged to help keep customers on track to meet their goals.”

Tiffany Parkes

Shawn Holton 300 x 300
Merrick Logo white - 200 x 50

“It was a very quick implementation, a very efficient team, [we had] great resources to deal with, and a very pleasant experience that provided us a great intranet.”

Shawn Holton, Director of IT

Shawn Holton 300 x 300

“It was a very quick implementation, a very efficient team, [we had] great resources to deal with, and a very pleasant experience that provided us a great intranet.”

Shawn Holton, Director of IT

Merrick Logo white - 200 x 50
A Few of Our Customers
Weststar logo white
Our client Boulder Community Health
Our client Thermon
Our client SATO
Our client Leprino
Our Client Montgomery County
Our client Laramar
A Few of Our Customers
Weststar logo white
Our client Boulder Community Health
Our client Leprino
Our client Thermon
Our client SATO
Our Client Montgomery County
Our client Laramar

Dig Deeper

Can you measure engagement? find out how with our Fuse solution sheet
Merrick & Co adopt Fuse- watch their story
Employee engagement infographic