Hitting the Reset Button: Re-engineer how your organization provides value by employing industry best practices in business process management and optimization.

Business and Business Model Transformation often require rethinking and re-engineering how organizations provide value through products and services designed to meet or exceed customer expectations.   That “moment of truth”, in which a unit of value is exchanged, is the primary focus of well-designed end-to-end processes.   Often individual parts of the end-to-end process can create quality and service defects, which may require performing root-cause analysis. At other times, the competitive nature of the industry may require the organization to reexamine the end-to-end process in its entirety.   Our Operational Excellence Service produces value by employing industry best practices in business process management and optimization.

We Offer:

  • Defined process models and process ownership

  • Effectiveness based on voice of the customer, employee and process

  • End-to-end process assessments

  • DMAIC (Define, Measure, Analyze, Improve & Control) project execution for root cause analysis and improvement

  • Effective organizational change management

We Deliver:

  • Culture of continuous improvement-based on a well established framework

  • Lower level accountability and responsibility for quality and results

  • More informed improvement decisions based on data

  • Root-cause improvement versus a focus on symptoms

  • Measureable bottom-line results