Catapult Systems Wins Customer Satisfaction Hero Award

AUSTIN, Texas – September 24, 2008 – Catapult Systems, a leading technology consulting firm and Microsoft National Systems Integrator (NSI), announced today that they are the recipient of Microsoft’s 2008 Partner Customer Satisfaction Hero award. This award recognizes the Microsoft partner in the Greater Southeast District who has demonstrated significant impact on customer satisfaction through programs or actions. 

 “Microsoft is pleased to present Catapult Systems with the Greater Southeast Customer Service Award,” said Craig Kampel, East Region General Manager for Microsoft’s Managed Partners. “This award recognizes Catapult Systems for their significant impact in enhancing the customer experience.”

Catapult is committed to helping their clients succeed. To ensure consistent customer satisfaction while maintaining a personal touch with clients, Catapult developed a “white-glove” process. This practice continually measures a project’s status and the client’s satisfaction level through personal contact from Catapult’s CEO and General Managers, as well as post-project surveys. This tool has proven to be extremely valuable in ensuring a project’s success – as a result 98% of Catapult customers cite high satisfaction with Catapult’s service value and quality.

“Execution is essential to our success,” said Terri Burmeister, General Manager of Catapult’s Tampa office. “Our customers can continually depend on us to deliver, whether they need a single resource or an entire development team. Receiving this award is quite an honor. We work very hard to do what’s right for our customers and it is an integral part of Catapult’s culture.”