As the world’s largest road marking manufacturer, Ennis Paint has more than 1,000 employees in 20 locations worldwide. The growth of the company led to disparate phone systems throughout the organization, generating significant cost from long-distance charges, expensive third-party conferencing services, cell phone usage, and more.
Customer service also felt the pinch; unable to transfer calls between locations, employees would have to instruct customers to hang up and dial a different number to re-route their call to someone who could handle their query.
These issues, combined with a failing phone system in Texas and strong desire to have all locations on one system, drove Ennis Paint to consider a unified communications solution. After comparing several solutions on the market, Ennis Paint chose Microsoft’s UC platform, and Catapult Systems to help with its implementation.
Today with UC fully implemented, Ennis Paint is realizing significant cost savings, greater communication efficiencies, increased team collaboration and most importantly, improved customer service. “Unified communications has increased our customer service and response time to issues and changes,” shared Chris Moran, Ennis Paint director of information technology. “It’s changed how we work as a company and allows for collaboration in ways our users didn’t even know were possible.”