Funded primarily through Florida’s Department of Children and Families, HKI is the contracted lead agency responsible for managing the provision of child welfare services in Hillsborough County. As such, HKI provides administrative services to its community-based network of partners including financial management, contract oversight, data services, communications, quality assurance, training and diversion services. Thus, HKI’s Management Information System (MIS) department is tasked with providing technical and data support to more than 500 people throughout HKI and its partner agencies.

HKI’s existing intranet, consisting of ASP pages and disparate applications, was difficult for people to use and posed barriers to their ability to efficiently find information. Security and access rights were especially problematic and an understaffed MIS department had to manage everything on the site, including document uploads. Additionally, due to staff attrition, complete knowledge of the legacy system was almost gone. It was time for a new site that could ease the burden for HKI’s MIS department while empowering people to be more self sufficient.

With specific goals of cost savings, enhanced productivity, better communication and workflow, automation of paperwork and secure, centralized information for the organization, HKI decided to utilize Microsoft SharePoint as its platform. After carefully evaluating information technology (IT) resources able to provide expertise and manage the implementation, HKI chose Catapult as their go-to partner.