Struggling with the limitations of an existing packaged benefits application system, the Houston Police Officers Pension System (HPOPS) needed a new solution that could provide the functionality and management tools necessary to efficiently serve their member base. Leveraging the .NET Framework and other Microsoft technologies, Catapult Systems developed and implemented a custom application that could:

• Integrate previously external features and functionality, as well as other office systems/applications including the HPOPS phone system.
• Provide centralized access to and a repository for all member/vendor information and transactions.
• Increase the overall efficiency and effectiveness of managing HPOPS member services.
• Improve member service experience and provide self-service capabilities.

“By going with a custom development solution we now have a pension administration system built exactly for our business model, and it was faster and less expensive than upgrading our old application or purchasing a new pre-packaged solution. We can now track every type of communication with a party, member or provider, which has dramatically improved our member services.”

− John Lawson, HPOPS Executive Director